Refund Policy
In effect since 23 July 2026
This is a translation. The Russian text is the one that counts.
We publish this Policy in English so that you can read the refund terms before you pay. It is a convenience translation, not a separate document: the legally binding text is the Russian original, and wherever the two differ, the Russian wording applies. You can read it here — Политика возврата (in Russian).
1. General
The LoveScore Premium report is digital content: the full AI compatibility report, which opens for both partners immediately after a one-time payment of $2.99. Because the content is delivered instantly and cannot be “returned” once it has been read, a refund is possible in the limited cases described below.
2. When a refund is possible
We will refund the payment if the request is sent within 14 days of the payment date and one of the following conditions is met:
- The report was never opened. After the payment, you (and your partner) have not opened the full Premium report even once.
- A technical error. For example: you were charged twice for the same report, or the payment went through but the Premium report never opened and support was unable to restore access.
If the full report has already been opened and there is no technical error, a refund is, as a rule, not made — the digital content is deemed to have been delivered in full. We look at disputed situations case by case.
3. How to request a refund
Write to support@lovescore.love and include:
- the link to your report (your personal token link to the result);
- the date and method of payment (card, cryptocurrency or Telegram Stars);
- the reason for the refund — briefly, in your own words.
We need the link to the report so that we can find your payment and make sure the request is being sent by the buyer: there are no accounts in the service, and the link serves as the confirmation.
4. Refund method and timing
- the refund is made by the same method the payment was made with, through the same payment provider;
- cryptocurrency payments are refunded as the equivalent of the amount paid ($2.99) at the exchange rate at the moment of the refund; because of exchange rate volatility, the number of coins may differ from the original payment;
- payments in Telegram Stars are refunded in Stars to the Telegram balance of the account they were made from: the refund is carried out by Telegram at our request, usually within a few minutes. After the refund, access to the full report is closed and the bot sends a notification to the chat. If both partners paid for the same report at the same time, the Stars from the second payment are refunded automatically, without contacting support;
- the request is processed within 5–10 business days from the moment the refund is confirmed; the money actually reaching your account depends on your bank or payment provider and may take additional time.
5. Right to refuse in cases of abuse
We reserve the right to refuse a refund where there are signs of abuse: repeated refund requests after the report has been used in full, attempts to obtain the content for free, fraudulent payments, and requests submitted in breach of the terms of this Policy. A refusal does not deprive you of the rights provided by applicable consumer protection law.
6. Contact
Questions about payments and refunds: support@lovescore.love. We reply within a reasonable time, as a rule within a few business days.
See also: Terms of Service and Privacy Policy.
This document may be updated; the current version is always on this page. The Russian version remains the binding one.